kge99's Privacy Policy

kge99 operates a safe and transparent online betting and casino platform for users in Bangladesh. This Privacy Policy ("Policy") describes in detail kge99's commitments and practices regarding the collection, processing, storage, and protection of your ("User") personal information.

By using the kge99 website, mobile version, and related services, you are considered to have accepted and agreed to the terms of this Policy. If you do not agree with any term, please refrain from using our platform.

1 What Information We Collect

1.1 Information You Provide Directly

When you open an account at kge99, use our services, or contact us, you voluntarily provide the following information:

• Full name and date of birth
• Active email address and mobile number
• Residential address
• Documents required for identity verification (copy of national ID or passport)
• Payment-related information — such as bKash, Nagad, Rocket, or Upay account details
• Messages or complaint details submitted to customer support

1.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically through technical means:

• IP address and device type
• Browser version and operating system
• Session data — login time, gaming activity, and usage patterns
• Information obtained through cookies and similar tracking technologies
• Referral source and navigation data

1.3 Information Received from Third Parties

For the purposes of identity verification and financial fraud prevention, information may sometimes be verified through legitimate third-party agencies. In such cases, only the minimum necessary information is checked.

2 Purpose of Using Information

kge99 uses the collected information only for the following legitimate purposes:

• Account registration, identity verification, and account management
• Processing financial transactions, including deposits and withdrawals
• Prevention of fraud, money laundering, and unauthorized access
• Providing 24/7 customer support and resolving user complaints
• Improving platform security and performance
• Ensuring compliance with responsible gambling guidelines
• Meeting legal obligations and following regulatory authority directives
• Providing relevant offers and notifications based on user preferences (subject to your consent)

3 Disclosure and Sharing of Information

kge99 does not sell, rent, or transfer your personal information to third parties for any commercial purpose. However, information may be disclosed in the following limited circumstances:

3.1 Service Provider Partners

Minimum necessary information may be shared with technology companies, payment processors, and identity verification agencies required for platform operations. These agencies may only use the information to provide specific services and are bound by strict confidentiality agreements.

3.2 Legal Obligations

Information may be disclosed in response to a court order, government directive, or legal obligation. In such cases, only the information legally required will be provided.

3.3 With Your Explicit Consent

For any purpose other than those stated above, your explicit prior consent will be obtained before disclosing information.

4 Data Security Measures

kge99 applies multi-layered security measures to protect your information:

• SSL/TLS Encryption: All data transmitted between your device and our servers is protected by industry-standard SSL encryption.
• Data Storage Encryption: Sensitive information stored on our systems is kept in an encrypted state.
• Access Controls: Only authorized personnel may access user information for specific, necessary purposes.
• Regular Security Audits: Regular audits are conducted to identify and address security vulnerabilities on the platform.
• Two-Factor Authentication: An additional verification layer is available to prevent unauthorized access to accounts.

However, no one can technically guarantee 100% security when transmitting information over the internet. We take every precaution, but complete security cannot be guaranteed.

5 Cookie Policy

kge99 uses cookies to improve your browsing experience and ensure the functionality of the platform.

5.1 Types of Cookies

• Essential Cookies: These are necessary for maintaining login sessions and ensuring security. Without these cookies, the core functionality of the platform will be affected.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help improve service quality by analyzing platform usage patterns.

5.2 Cookie Controls

You can control or disable cookies by changing your browser settings. However, disabling essential cookies may limit some features of the platform.

6 Data Retention Period

kge99 retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• The duration your account remains active
• Legal obligations — certain financial and identity-related records are legally required to be retained for a specified period
• The need for dispute resolution and claims processing

Once the required period has passed, your information is securely deleted or anonymized.

7 Your Rights

You have the following rights regarding your personal information:

7.1 Right to Access

You may request at any time to know what information kge99 collects and retains about you.

7.2 Right to Rectification

If any of your information is inaccurate or incomplete, you may request a correction. Maintaining accurate information is also important for platform security.

7.3 Right to Erasure

You may request deletion of information that is no longer needed beyond legal or regulatory obligations. However, for active accounts, it may not be possible to delete information that is legally required to be retained.

7.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact us via live chat or by email at [email protected]. We will verify your request and take appropriate action within a reasonable time.

8 Protection of Minors

kge99 provides services only to those aged 21 or older. We do not knowingly collect information from minors. Age is verified at the time of account registration.

If it comes to our attention, or you inform us, that a minor's information has been collected inadvertently, we will immediately delete that information and close the associated account.

9 Third-Party Links and Services

The kge99 platform sometimes integrates third-party payment gateways (such as bKash, Nagad, Rocket, or Upay). These third parties have their own privacy policies and terms, for which kge99 is not responsible.

You are advised to read their respective policies before using these services.

10 Policy Changes and Updates

kge99 may update this Privacy Policy from time to time. In the event of changes:

• The updated policy will be published on this page, and the date of the most recent change will be noted.
• For significant changes, you may be notified via email or through the platform.
• Continuing to use the platform after the updated policy is published will be considered acceptance of the new policy.

You are advised to check this page regularly for the most current policy.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Live Chat: Available 24/7, in both Bengali and English
• Email: [email protected]

We take every request seriously and work to resolve it promptly. Your trust and confidence in kge99 is our highest priority.